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Blog.

An interview with Kay Taylor, Director of Prevention International: No Cervical Cancer (PINCC)

The nonprofit Prevention International: No Cervical Cancer does amazing work, traveling to developing countries to set medical clinics up with the training and equipment they need to conduct screenings for and treatment of cervical cancer. The organization works throughout Africa, Central America and Latin America and has recently begun working in India as well to provide screenings that would otherwise not be possible.

submitted 313 days ago

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Blog.

Honoring What Customers Care About

Companies need to be careful when they support a cause. If the endorsement looks like little more than a marketing gimmick, the public will recognize this and respond accordingly, as happened to Bing recently when it attempted to raise money for Japan.

submitted 314 days ago

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Blog.

Using Social Media to Track Your Competitors

Social media is a great way to make new connections, to solidify existing ones, and to listen to your customers. But there’s another group you should probably follow closely on social media: your competitors.

submitted 320 days ago

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Blog.

How to Handle Your Competition

Having walked through some of the challenges of a growing start-up, including the recruitment and retention of a top team, it’s time to pivot our focus once again. In this post, we will be exploring some of the core capabilities that any organization needs to have, and how the nature of those capabilities can vary in a start-up situation.

submitted 321 days ago

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Blog.

The Importance of Respect

Customers like to be treated well. This is obvious, but not every company understands how critical it is for the customer to always feel respected. Those companies that do understand the importance of respecting every customer tend to thrive.

submitted 328 days ago

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Blog.

Social Productivity: Don’t Just Twitter Your Time Away

You and your business have made the commitment to the social web. You’ve created Twitter accounts, you’ve got a LinkedIn profile, you’re blogging and commenting on other relevant blogs, you’ve created a Facebook Page for your business, you might even be testing the geo-location waters with Foursquare and Gowalla.

submitted 328 days ago

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Blog.

Creating the Right Business Culture

One of the many reasons that people choose to work in start-ups — and ignore the trappings of the corporate world — is to experience the somewhat unique culture that often exists in small, newly formed organizations. If you think about most of the small companies that you know, I suspect you could identity a few key attributes that make them a little special: the quirky hours they keep, the Friday afternoon beer ritual, and so on.

submitted 332 days ago

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Blog.

Structuring Equity

Last week we talked about equity as a critical element of compensation packages at early stage companies. It would be remiss to move on from the topic without dropping into a few more specifics to consider when deciding on the size and structure of equity grants.

submitted 339 days ago

More >>
Blog.

Think Globally, Act Hyperlocally: Using Location Based Social Media Tools

As the world becomes more and more connected, you may find yourself working seamlessly through a variety of timezones or working with virtual subcontractors or strategic partners. But the people you work with may be very different from the people your business or service serves.

submitted 339 days ago

More >>
Blog.

Interview with Steven Greenwood

Steven Greenwood has every right to brag. After all, he has an MBA from Harvard, he worked a stint as a McKinsey consultant, and he served as VP of drop.io, the insanely successful creative collaboration site picked up by Facebook last year. But for Greenwood, the secret to his success — and to successful business communication in general — is authenticity. “It sounds simple, but I think it all comes back to that: Be yourself, care about the people you’re interacting with, and build trust.”

submitted 341 days ago

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Blog.

A Trip with Sanaa Hyder, Founder Of ZH Collection

Sanaa Hyder is Creator and Artist behind ZH Collection, a line of handbags. She is also a recipient of a British Airways Business Opportunity Grant. Being a winner of this contest has helped her take her business worldwide and enables her to show her concepts in person. In this video blog, we follow her on a trip to India to visit her manufacturer.

submitted 343 days ago

More >>
Blog.

How Rackspace Got Rid of Customer “Hot Potato”

It should come as no surprise that Rackspace, the San Antonio-based IT hosting company, is racking up customer service accolades — including two recent National Customer Service Awards in the UK. Configuring and managing servers can be a daunting process, even for trained professionals. Rackspace made its name in the industry by focusing as much on customer support as on technology. And Rackspace hasn’t simply tried to improve on existing customer service models. Rather, they’ve reinvented what customer service looks like for a company that hosts websites.

submitted 359 days ago

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Success Story.

Benchmark Clothing

Meet John and Erin O’Sullivan, Co-Founders, Benchmark Clothing

Discover how John and Erin O’Sullivan used four hours of face-to-face meetings to replace what would have been four weeks’ worth of phone calls.

submitted 528 days ago

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Success Story.

GoCar

See how Alasdair Clements and Nathan Withrington turned a small San Francisco-based tour company into a global franchise.

submitted 528 days ago

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Success Story.

IdeaPaint

Watch how Morgen Newman turned his small American start-up into an international operation with one scheduled meeting in Australia.

submitted 528 days ago

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Success Story.

Mannequin Madness

Read how Judi Henderson–Townsend used in-person meetings to find new partners and turn her small mannequin recycling company into a global network.

submitted 528 days ago

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Success Story.

Grassroot soccer

Learn how Tommy Clark, founder of Grassroot Soccer, used the British Airways Face–to–Face program to make a difference for thousands of children across Africa.

submitted 528 days ago

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Promotion.

Win a chance to grow your business

Tell us how your company could benefit from the right international meeting, and you could win a trip anywhere British Airways flies to conduct your business in–person.

submitted 528 days ago

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Blog.

An interview with Kay Taylor, Director of Prevention International: No Cervical Cancer (PINCC)

The nonprofit Prevention International: No Cervical Cancer does amazing work, traveling to developing countries to set medical clinics up with the training and equipment they need to conduct screenings for and treatment of cervical cancer. The organization works throughout Africa, Central America and Latin America and has recently begun working in India as well to provide screenings that would otherwise not be possible.

submitted 313 days ago

More >>
Blog.

Honoring What Customers Care About

Companies need to be careful when they support a cause. If the endorsement looks like little more than a marketing gimmick, the public will recognize this and respond accordingly, as happened to Bing recently when it attempted to raise money for Japan.

submitted 314 days ago

More >>
Blog.

Using Social Media to Track Your Competitors

Social media is a great way to make new connections, to solidify existing ones, and to listen to your customers. But there’s another group you should probably follow closely on social media: your competitors.

submitted 320 days ago

More >>
Blog.

How to Handle Your Competition

Having walked through some of the challenges of a growing start-up, including the recruitment and retention of a top team, it’s time to pivot our focus once again. In this post, we will be exploring some of the core capabilities that any organization needs to have, and how the nature of those capabilities can vary in a start-up situation.

submitted 321 days ago

More >>
Blog.

The Importance of Respect

Customers like to be treated well. This is obvious, but not every company understands how critical it is for the customer to always feel respected. Those companies that do understand the importance of respecting every customer tend to thrive.

submitted 328 days ago

More >>
Blog.

Social Productivity: Don’t Just Twitter Your Time Away

You and your business have made the commitment to the social web. You’ve created Twitter accounts, you’ve got a LinkedIn profile, you’re blogging and commenting on other relevant blogs, you’ve created a Facebook Page for your business, you might even be testing the geo-location waters with Foursquare and Gowalla.

submitted 328 days ago

More >>
Blog.

Creating the Right Business Culture

One of the many reasons that people choose to work in start-ups — and ignore the trappings of the corporate world — is to experience the somewhat unique culture that often exists in small, newly formed organizations. If you think about most of the small companies that you know, I suspect you could identity a few key attributes that make them a little special: the quirky hours they keep, the Friday afternoon beer ritual, and so on.

submitted 332 days ago

More >>
Blog.

Structuring Equity

Last week we talked about equity as a critical element of compensation packages at early stage companies. It would be remiss to move on from the topic without dropping into a few more specifics to consider when deciding on the size and structure of equity grants.

submitted 339 days ago

More >>
Blog.

Think Globally, Act Hyperlocally: Using Location Based Social Media Tools

As the world becomes more and more connected, you may find yourself working seamlessly through a variety of timezones or working with virtual subcontractors or strategic partners. But the people you work with may be very different from the people your business or service serves.

submitted 339 days ago

More >>
Blog.

Interview with Steven Greenwood

Steven Greenwood has every right to brag. After all, he has an MBA from Harvard, he worked a stint as a McKinsey consultant, and he served as VP of drop.io, the insanely successful creative collaboration site picked up by Facebook last year. But for Greenwood, the secret to his success — and to successful business communication in general — is authenticity. “It sounds simple, but I think it all comes back to that: Be yourself, care about the people you’re interacting with, and build trust.”

submitted 341 days ago

More >>
Blog.

A Trip with Sanaa Hyder, Founder Of ZH Collection

Sanaa Hyder is Creator and Artist behind ZH Collection, a line of handbags. She is also a recipient of a British Airways Business Opportunity Grant. Being a winner of this contest has helped her take her business worldwide and enables her to show her concepts in person. In this video blog, we follow her on a trip to India to visit her manufacturer.

submitted 343 days ago

More >>
Blog.

How Rackspace Got Rid of Customer “Hot Potato”

It should come as no surprise that Rackspace, the San Antonio-based IT hosting company, is racking up customer service accolades — including two recent National Customer Service Awards in the UK. Configuring and managing servers can be a daunting process, even for trained professionals. Rackspace made its name in the industry by focusing as much on customer support as on technology. And Rackspace hasn’t simply tried to improve on existing customer service models. Rather, they’ve reinvented what customer service looks like for a company that hosts websites.

submitted 359 days ago

More >>